Quality Management and Quality Assurance
Quality Management and Quality Assurance
Quality Management and Quality Assurance
Following the implementation of the 2020 Medium-term Management Plan, we revised the Fujikura Quality Policy in June 2016, which represents our Company-wide policy on quality. In addition to realizing quality management that satisfies the trust customers place in us, our aim is to further strengthen the safety of our products and ensure quality in procured and subcontracted products. The quality management activities of our Group focus not only on product quality but also on the quality of our various business processes. We base this in our quality management policy, where “the quality of the business that creates a product in the day-to-day production process itself is integrated as the quality of that product.”
In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status.
Fujikura Quality Policy(Revised)
- 1.To maintain and enhance our customers’ trust by providing products and solutions that are inherently safe and of the highest quality.
- 2.To embrace best-in-class practices that are consistently integrated into our operations for both internally produced and procured products and services.
- 3.To ensure that all associates actively support a culture of continuous improvement.
The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.
Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.
The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).
Quality-Related Complaints
Based on the recognition that complaints represent the worst responses from customers, we will continuously place priority on reducing the number of customer complaints. Most of Fujikura's products are manufactured at its domestic and overseas subsidiaries, and we cooperate with these Group companies to identify the causes of any complaints and implement measures to prevent the reoccurrence of similar problems.
■The CQO Activities in Thailand
Due to an increase in production following CQO activities in recovery from the severe floods in Thailand in previous years, there has been a slight increase in complaints from 2013 fiscal year onward. However, quality has been improving with the activities undertaken from 2015 by the new Chief Quality Officer (CQO).
Serious complaints are reported to top management, including the director in charge of quality assurance, and an ad hoc team is established to identify the causes of problems where necessary. We take these measures to minimize the damage caused to customers. We will continue to implement quality assurance activities to reduce the number of serious complaints to zero.
Measures for Product Safety
Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.
■Preventative Actions Against Silent Change* in 2015 fiscal year
As part of our 2015 fiscal year activities, we took comprehensive action in preventing silent change by utilizing case examples from other companies and conducting product safety hearings across all business divisions, forestalling product-mediated incidents stemming from silent change.
Note:Unnotified and unpermitted change in the composite raw materials used in the manufacture of procured/outsourced items
Quality Management Education and Small-Group Activities
■Quality Management Education
As part of Fujikura's human resources development program, the Company provides young engineers with stratified education on quality management annually. We are now reviewing the details of quality education under the slogan "firsthand knowledge" to help employees acquire the basic and practical quality management abilities through this education. Employees engaged in R&D, who definitely need such education for their jobs, are taught statistical quality management immediately after joining the Company.
■Promoting Acquisition of QC Examination Certification and Other Qualifications
From the 2015 fiscal year, we have been working to strengthen and ensure quality control, promoting the acquisition of qualifications such as QC Examination Certification.
■Global Fujikura "KAIZEN" Presentation
As for our small-group activities, we held Global Fujikura "KAIZEN" Presentation meetings four times a year. Thanks to the G-FPS activities that gave inspirations also to the indirect departments, in addition to presentations on conventional improvements made to manufacturing processes, a lot of presentations were given on improving office operations.
State of ISO9001 and others
State of ISO9001 (May 2016)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Feb.2014 |
Optical Fibers & Cables
Fusion Splicer & other
Optical Devices
Others |
SGS |
JP14/062595 |
Sep.2014 |
Flexible Printed Circuit
Flat Cable
Heat Pipe
Others |
LRQA |
YKA0925874 |
Ocy.1993 |
Porcelain Enameled Steel Board, Wiring Harness |
LRQA |
YKA925874 |
Cable & Wire,HDD |
Heat Pipe
Others |
Jul.2006 |
Porcelain Enameled Steel Board, Wiring Harness Porcelain Enameled Steel Board, Wiring Harness |
LRQA |
YKA4003584 |
Fujikura Automotive Asia Ltd. |
Jul.1994 |
Flat Cable,others |
JQA |
JQA-0572 |
Yonezawa Electric Wire Co., Ltd. |
Oct.1996 |
Cable & Wire |
J-VAC |
JVAC-QM0712 |
DDK Ltd. |
Jul.1994 |
Electrical Connector |
JQA |
JQA-0553 |
Nishi Nippon Electric Wire & Cable Co., Ltd. |
Mar.1996 |
Cable & Wire
Optical Fibers & Cables
Others |
LRQA |
YKA0952484 |
Tohoku Fujikura Ltd. |
Sep.2014 |
Flexible Printed Circuit |
LRQA |
YKA4005217 |
May.1996 |
Sensor |
LRQA |
YKA0953949 |
Fujikura Precision Ltd. |
May.1999 |
Optical Fusion Splicers |
LRQA |
YKA0961812 |
Fujikura Components Ltd. |
Oct.1999 |
Cable Termination & Connectors
Heat Pipe
Others |
SGS |
JP10/062076 |
Numazu Copper Refining and Rolling Co., Ltd. |
Oct.2003 |
Copper wire rod |
Intertek certification Japan Ltd. |
05354-A |
Suzuki Giken Co., Ltd. |
Dec.1997 |
Optical Fibers & Cables
Others |
LRQA |
YKA0958058 |
Kyoei High Opt Co., Ltd. |
Dec.1998 |
Optical Connector
Others |
JQA |
JQA-2950 |
Aomori Fujikura Kanaya Ltd. |
Sep.2015 |
F Heater
Flexible Flat Cable |
PJR |
C2015-02084-R1-T |
Fujikura Solutions Ltd. |
Oct.1998 |
Optical Transmitters
Others |
RB-ISO |
RB-12090 |
FiberTech Co., Ltd. |
Feb.2005 |
Optical Transmitters |
SGS |
JP12/040314 |
Fujikura Electronics(Thailand)Ltd. |
Jun.2010 |
Electrical Components |
SGS |
TH10/4754 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4752 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4755 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4758 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4753 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4756 |
May.2014 |
Electrical Components |
SGS |
TH14/7818 |
DDK(THAILAND)LTD. |
Nov.1996 |
Electrical Connector |
TUV |
04 100 960573 |
Fujikura Automotive(Thailand)Ltd. |
Apr.2016 |
Wiring Harness for Auto |
DQS |
50550076 QM08 |
Fujikura Zhuhai Co., Ltd. |
Dec.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/F |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562 |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/D |
Fujikura Changchun Ltd. |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/B |
Fujikura Automotive Guangzhou Co.,Ltd. |
Jan.2009 |
Cable & Wire |
SGS |
CN14/30530 |
Wiring Harness for Auto |
Coil |
SGS |
CN15/30428 |
Fujikura Electronics Shanghai Ltd. |
May.2002 |
Electrical Components |
SGS |
CN02/00293 |
DDK(Shanghai) Co., Ltd. |
Apr.2006 |
Optical Components
Optical Connector
Others |
SGS |
CN06/01479 |
Shanghai Fujikura Grandway Co., Ltd. |
Nov.2011 |
Optical Components
Optical Connector
Others |
SGS |
CN11/21251 |
Fujikura Hengtong Aerial Cable System Ltd. |
Nov.2004 |
Overhead transmission wires
Others |
DNV |
2139-2005-AQ-RGC-RvA |
Nanjing Fujikura FiberHome Cable Co., Ltd. |
Feb.2013 |
Optical Fibers & Cables |
LRQA |
QAC6012849 |
Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. |
Oct.2014 |
Optical fiber preform |
SGS |
CN14/20668 |
Fujikura Federal Cables Sdn. Bhd. |
Oct.1995 |
Power Cables
Control Cables
Others |
SGS |
SG95/05863 |
Fujikura Fiber Optics Vietnam Ltd. |
Nov.2002 |
Optical Components |
BSI |
FM533171 |
Fujikura Electronics Vietnam Ltd. |
Mar.2009 |
Electrical Components |
DNV |
111805-2012-AQ-VNM-RvA |
DDK VIETNAM LTD. |
Sep.2011 |
Electrical Connector
Other |
SGS |
VN11/00096 |
Fujikura Automotive Vietnam Ltd. |
May.2015 |
Wiring Harness for Auto |
DQS |
50650023 QM08 |
Fujikura(Malaysia)Sdn. Bhd. |
Apr.2010 |
Enameled wires |
SIRIM QAS |
AR1400 |
Fujikura Automotive Paraguay,S.A. |
Nov.2013 |
Wiring Harness for Auto |
AENOR |
ER-0800/2013 |
State of TS16949 (July 2016)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Automotive Asia Ltd. |
Jul.2006 |
Wiring Harness for Auto |
LRQA |
YKA 4003584/TS-A |
TS-B |
YKA 4003584/TS-B |
Fujikura Automotive(Thailand)Ltd. |
Apr.2016 |
Wiring Harness for Auto |
DQS |
55050076 TS09 |
Fujikura Zhuhai Co., Ltd. |
Dec.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/G |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/A |
Nov.2014 |
Wiring Harness for Auto,SBR |
LRQA |
QAC6020562/E |
Fujikura Changchun Ltd. |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/B |
Fujikura Automotive Guangzhou Co.,Ltd. |
Mar.2009 |
Cables |
SGS |
CN09/30600.01 |
Wiring Harness for Auto |
Coil for Auto |
SGS |
CN09/30600.02 |
Fujikura Automotive Vietnam Ltd. |
May.2015 |
Wiring Harness for Auto |
DQS |
50650023 TS09 |
Fujikura Automotive Romania, SRL Cluj |
Dec.2015 |
Wiring Harness for Auto |
BUREAU VERITAS
Certification |
225789 |
Fujikura Automotive Morocco, Tanger |
Sep.2013 |
Wiring Harness for Auto |
BUREAU VERITAS
Certification |
170817 |
Fujikura Automotive Mexico S. de R.L.. de C.V. |
Aug.2015 |
Wiring Harness for Auto |
BSI |
TS 505417 |
Fujikura Resource Muzquiz S. de R.L.. de C.V. |
Jul.2015 |
Wiring Harness for Auto |
BSI |
TS 583901 |
Fujikura Automotive Mexico Puebla, S.A. de C.V. |
Mar.2014 |
Wiring Harness for Auto |
BUREAU
VERITAS |
MEX-14182/2-TS(IATF:181042) |
Fujikura Automotive Mexico Salamanca, S.A. de C.V. |
Apr.2016 |
Wiring Harness for Auto |
BUREAU
VERITAS |
MEX-17358/1-TS(IATF:237493) |
Fujikura Automotive Romania, SRL Dej |
Feb.2016 |
Wiring Harness for Auto,
SBR |
BUREAU
VERITAS
Certification |
232361 |
Fujikura Automotive Morocco, Kenitra |
Apr.2016 |
Wiring Harness for Auto |
BUREAU
VERITAS
Certification |
236640 |
Fujikura Federal Cables Sdn. Bhd. |
Mar.2013 |
Wiring Harness for Auto |
SGS |
IATF0158295
SGS
MY13/01128 |
Fujikura Automotive Paraguay, S.A. |
Nov.2013 |
Wiring Harness for Auto |
AENOR |
RA02-0023/2013(IATF:0173136) |
Fujikura Electronics(Thailand)Ltd. |
Jul.2016 |
FPC |
TUV-Nord |
|
FPC |
TUV-Nord |
|
Jun.2014 |
MBSW |
TUV-Nord |
44 111 140601 |
Jul.2015 |
Wire |
SGS |
TH15/8760 |
Fujikura Electronics Vietnam Ltd. |
Nov.2016 |
FPC |
DNV・GL |
19355 1-2016-AQ-VN M-IATF |
State of ISO13485 (Jun 2016)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Feb.2008 |
Optical Components for medical |
SGS |
JP08/040055 |
Fujikura Automotive Guangzhou Co.,Ltd. |
Jan.2013 |
Coil for medical |
SGS |
CN13/30106 |
Fujikura Automotive Asia Ltd. |
Mar.2013 |
Coil for medical |
BSI |
MD592876 |
State of ISO17025 (Jun 2016)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Oct.2012 |
chemical products |
IAJapan |
ASNITE 0065T |
Fujikura Electronics(Thailand)Ltd. |
Oct.2014 |
Electric field(Polyethylene(PE))
cadmium, Lead, Chromium,Mercury |
TISI |
14T097/0179 |
State of OHSAS18001 (July 2016)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Automotive Romania, S.R.L. Cluj |
Feb.2013 |
Manufacture of electrical wire harness for the motor and automotive industry |
AERO Q |
Nr. 522 S |
Fujikura Automotive Romania, S.R.L. Dej A, B, C |
Feb.2015 |
Manufacture of electrical wire harness for the motor and automotive industry |
AERO Q |
Nr. 533 S |
Fujikura Hengtong Aerial Cable System Ltd. |
Dec.2008 |
|
TIRT |
04814S20150R2M |
Fujikura Zhuhai Co., Ltd. |
Jul.2016 |
Wiring Harness for Auto |
BV |
OH1604GZ |
Jul.2016 |
Wiring Harness for Auto |
BV |
OH1604GZ |
Jul.2016 |
Wiring Harness for Auto,SBR |
BV |
OH1604GZ |
Fujikura Changchun Ltd. |
Jul.2016 |
Wiring Harness for Auto |
BV |
OH1604GZ |
Fujikura Automotive Paraguay,S.A. |
Apr.2016 |
Wiring Harness for Auto |
AENOR |
SST-0052/2016 |