Fujikura Ltd.

  1. Home
  2. ESG
  3. Consumer Issues



Consumer Issues

Fujikura Quality Policy

Fujikura Quality Policy (revised in April 2019)

Quality Assurance System

The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.
Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.
The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).

Quality-Related Complaints

Complaints are the last things customers want to have, so Fujikura continues to make efforts to minimize any complaints. Most manufacturing is done at domestic and international Fujikura group companies, and to stop re-occurrence of complaints, our group companies cooperate to research reasons for claims and implement responses.
With our move to an in-house company structure starting from FY2013, we have introduced KPI for product quality. This will act as a unified quality standard in efforts to grasp and improve Fujikura group-wide quality.
When a serious complaint occurs, the CQO and management are notified immediately and a special team is assembled to analyze the cause, handling everything with as little effect on the customer as possible. In an effort to reach our goal of "Zero Serious Complaints," our group continues activities to ensure product quality.

Quality Management Education

As part of our personnel training plan, Fujikura implements quality management education for all young technicians in their first year of employment. The goal is for quality management training to equip trainees with basic competence in practical, statistical quality management based on quality data and be "immediately useful" in quality management and quality improvement activities. We have also established a hotline for trainees to seek advice on the application of statistical quality management techniques they have learned to actual operations and are working to create an environment that facilitates use of statistical quality management and improves the quality of all products.

Measures for Product Safety

The Fujikura Group Basic Policy on Product Safety(June, 2021)

Based on our policy that “any product accident must never happen,” Fujikura has engaged in its product safety activities. Toward
the development of products in its new business areas, the Fujikura Group has formulated its policies into “Basic Policy on Product
Safety,” and, as a whole, will conduct product safety activities.

1. Compliance with law
 • Grasp the latest information on laws and regulations regarding product safety and comply with them.
 • Establish or revise in-house regulations according to these laws and regulations and inform the employees of the change.
2. Ensuring of product safety
 • To provide customers with safe products, use various reliability tools to ensure safety design.
 • Display necessary instructions and warning messages on the products or in manuals so that products can be used properly.
3. Response to product accident
 • If an accident arises from the use of products, immediately collect information and provide it appropriately.
 • Take measures such as recalling or repairing the products according to the degree of impact of the product accident.
4. Continued improvement
 • Each business unit shall implement a voluntary action plan that they devised and work on it continuously.
 • Using this continued improvement, establish a corporate culture of ensuring the safety of products so that customers can use
them safely

Progress of Action Plan for Cases of Unsuitable Quality

The Fujikura Group is working on improvement of awareness of quality compliance based on the preventative measures announced on April 25, 2019. These efforts include governance reforms, appropriate understanding of production process capabilities and testing capacity, and verification of requested customer specifications. We started work on all preventative measures during FY2019. In FY2020, we evaluated the effectiveness of the measures we had taken to date, and moved forward steadily on the preventative measures that needed to be continually implemented. In FY2021, we will work to continue thoroughly implementing these preventative measures.