The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.

Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.

The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).

Complaints are the last things customers want to have, so Fujikura continues to make efforts to minimize any complaints. Most manufacturing is done at domestic and international Fujikura group companies, and to stop re-occurrence of complaints, our group companies cooperate to research reasons for claims and implement responses.

With our move to an in-house company structure starting from FY2013, we have introduced KPI for product quality. This will act as a unified quality standard in efforts to grasp and improve Fujikura group-wide quality. One element of the KPI is financial loss rate (financial losses due to complaints per 100 million yen of sales). The trend of the past 5 years is displayed with FY2012 as 100 in the chart at right. Since FY2012, financial losses due to claims had continued to increase for some time. However, with the start of the newly-instituted CQO's (Chief Quality Officer) actions in FY2015 and the effects of activities to improve production centers, we have achieved a reduction in fiscal year FY2016.

When a serious complaint occurs, the CQO and management are notified immediately and a special team is assembled to analyze the cause, handling everything with as little effect on the customer as possible. In an effort to reach our goal of "Zero Serious Complaints," our group continues activities to ensure product quality.

Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.