Consumer Issues Quality Management and Quality Assurance Quality Management and Quality Assurance Following the implementation of the 2020 Medium-term Management Plan, we revised the Fujikura Quality Policy in June 2016, which represents our Company-wide policy on quality. In addition to realizing quality management that satisfies the trust customers place in us, our aim is to further strengthen the safety of our products and ensure quality in procured and subcontracted products. The quality management activities of our Group focus not only on product quality but also on the quality of our various business processes. We base this in our quality management policy, where “the quality of the business that creates a product in the day-to-day production process itself is integrated as the quality of that product.” In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status. Fujikura Quality Policy 1.To maintain and enhance our customers’ trust by providing products and solutions that are inherently safe and of the highest quality. 2.To embrace best-in-class practices that are consistently integrated into our operations for both internally produced and procured products and services. 3.To ensure that all associates actively support a culture of continuous improvement. Quality Assurance System The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems. Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues. The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing). Quality Situation Quality-Related Complaints Complaints are the last things customers want to have, so Fujikura continues to make efforts to minimize any complaints. Most manufacturing is done at domestic and international Fujikura group companies, and to stop re-occurrence of complaints, our group companies cooperate to research reasons for claims and implement responses. With our move to an in-house company structure starting from FY2013, we have introduced KPI for product quality. This will act as a unified quality standard in efforts to grasp and improve Fujikura group-wide quality. One element of the KPI is financial loss rate (financial losses due to complaints per 100 million yen of sales). The trend of the past 5 years is displayed with FY2012 as 100 in the chart at right. Since FY2012, financial losses due to claims had continued to increase for some time. However, with the start of the newly-instituted CQO's (Chief Quality Officer) actions in FY2015 and the effects of activities to improve production centers, we have achieved a reduction in fiscal year FY2016. When a serious complaint occurs, the CQO and management are notified immediately and a special team is assembled to analyze the cause, handling everything with as little effect on the customer as possible. In an effort to reach our goal of "Zero Serious Complaints." our group continues activities to ensure product quality. Quality Management Education As part of our personnel training plan, Fujikura implements quality management education for all young technicians in their first year of employment. The goal is for quality management training to be "immediately useful" and for trainees to gain basic competence in practical quality management. Also, integrated education in quality management from initial employment is ranked as an essentials duty for research and development divisions. Likewise, this fiscal year Fujikura held a ISO9001: 2015 Internal Seminar that has proven useful in QMS maintenance, management, and activities. Also, Fujikura has promoted acquisition of licenses like the QC certification since FY2015, and has produced numerous licensees in its efforts to train personnel on quality management. Global Fujikura Improvement Announcement Ceremony The Fujikura group has developed a variety of small group activities at all domestic and international production bases, starting with G-FPS activities. Through these activities, the Fujikura group works to reduce defects in goods while improving efficiency and quality of work. The Fujikura group also holds the "Global Fujikura Improvement Announcement Ceremony" regularly to announce global improvement efforts and allow members to inspire one another's improvement efforts. All Fujikura group companies develop these activities, and this year's ceremony featured announcements on the results of efforts by production divisions, office, sales, and related divisions, and even research and development divisions. Measures for Product Safety Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents. Preventative Actions Against Silent Change* in 2016 Fiscal Year As part of our 2016 fiscal year activities, we took comprehensive action in preventing silent change by utilizing case examples from other companies and conducting product safety hearings across all business divisions, forestalling product-mediated incidents stemming from silent change. *Unnotified and unpermitted change in the composite raw materials used in the manufacture of procured/outsourced items State of ISO9001 and Others State of ISO9001 (Mar. 2017) Company Date Acquired Product Division Name Certifying Body Registration Number Fujikura Ltd. Feb. 2014 Optical fiber, optical fiber cable, optical fiber equipment / parts, metal communication cables and accessories, industrial wire cables, distribution parts, electric wires, conductors, construction, maintenance inspection Power & Telecommunication Systems Company SGS JP14/062595 Sep. 2014 Printed wiring board related Print Circuit Division LRQA YKA0925874 Oct. 1993 Membrane switch related Membrane Electric Power Division LRQA YKA925874 Electronic Wire Products, Hard Disk Components Electronic Materials Division Heat pipe, heat related parts Thermotech Division Jul. 2006 Enameled substrate, wire harness / part Automotive Electric Company LRQA YKA4003584 Fujikura Automotive Asia Ltd. Jul. 1994 Wire assembly for electronic equipment Equipment Electric Equipment Division JQA JQA-0572 Yonezawa Electric Wire Co., Ltd. Oct. 1996 Wire cable Koriyama Factory J-VAC JVAC-QM0712 DDK Ltd. Jul. 1994 Electrical connector, optical connector JQA JQA-0553 Nishi Nippon Electric Wire & Cable Co., Ltd. Mar. 1996 Wire cables / parts, optical fiber cables / connectors, shrinkable tubes, residential cables / branch cables / harness Nishi Nippon Electric Cable, Nishi Denso, Xinshiro Cable LRQA YKA0952484 Tohoku Fujikura Ltd. Sep. 2014 Printed wiring board related Printed circuit section LRQA YKA4005217 May 1996 Sensor related Sensor part LRQA YKA0953949 Fujikura Precision Ltd. May 1999 Optical fiber fusion splicer and related products, inspection / manufacturing equipment, precision machined parts, fiber laser LRQA YKA0961812 Fujikura Components Ltd. Oct. 1999 Power and communication cable accessories, cable support fittings, spiral products, construction and agriculture grips, heat pipes · applied products, heat sink · applied products, industrial plastic molded products Headquarters / Ishioka Works, Sakura Works, Tokyo Office, Kumamoto Factory SGS JP10/062076JP10/062077 Numazu Copper Refining and Rolling Co., Ltd. Oct. 2003 Production of rough drawn copper wire, hard copper wire, annealed copper wire Head office / Factory Intertek Certification Japan LTD. 05354-A Suzuki Giken Co., Ltd. Dec. 1997 Fiber optic cable monitoring and maintenance system, dry air supply system, light applied products LRQA YKA0958058 Kyoei High Opt Co., Ltd. Dec. 1998 Optical connectors, metal connectors and their components, wiring boards for communication lines and their components, cable grips for communication lines and hardware JAPAN QUALITY ASSURANCE ORGANIZATION JQA-2950 Aomori Fujikura Kanaya Ltd. Sep. 2015 Self-control heater / parts, electronic wire, tape electric wire, membrane product PJR C2015-02084-R1-T Fujikura Solutions Ltd. Oct. 1998 Network equipment, optical communication equipment, computer applied equipment Registration Body for ISO, Inc. RB-12090 FiberTech Co., Ltd. Feb. 2005 Fiber assembly product SGS JP12/040314 Fujikura Dia Cable Ltd. Sep. 2016 1. Wires, cables and conductors 2. Cable connector and assembly thereof 3. Insulation diagnostic measuring instrument and cable fault point measuring instrument 4. Cable accessories (excluding design and development) 5. Optical fiber communication cable and optical fiber communication cable with connector 6. Metal communication cable 7. Connecting products for electric wires and power cables for nuclear power plants and fire prevention materials 8. High frequency coaxial cables, waveguides, leaky coaxial cables, their accessories and their cable assemblies JQA JQA-0886 Fujikura Electronics (Thailand) Ltd. Jun. 2010 Electronic materials Navanakorn Factory1 SGS TH10/4754 Jun. 2010 Electronic materials Ayutthaya Factory1 SGS TH10/4752 Jun. 2010 Electronic materials Navanakorn Factory2 SGS TH10/4755 Jun. 2010 Electronic materials Prachinburi Factory1 SGS TH10/4758 Jun. 2010 Electronic materials Lamphun Factory1 SGS TH10/4753 Jun. 2010 Electronic materials Navanakorn Factory3 SGS TH10/4756 May 2014 Electronic materials Kabinburi Factory1 SGS TH14/7818 DDK (Thailand) Ltd. Nov. 1996 Electrical connector, cable harness TUV 04 100 960573 Fujikura Automotive (Thailand) Ltd. Apr. 2016 Wiring Harness for Auto Saraburi DQS 50550076 QM08 Jul. 2016 Wiring Harness for Auto Korat DQS 50550081 QM08 Fujikura Zhuhai Co., Ltd. Dec. 2014 Wiring Harness for Auto Jilin Factory (FZL1) LRQA QAC6020562/F Nov. 2014 Wire harness, parts Pingsha Factory (FZL2) LRQA QAC6020562 Nov. 2014 Wiring Harness for Auto Shanghai Factory (FSL) LRQA QAC6020562/D Fujikura Changchun Ltd. Nov. 2014 Wiring Harness for Auto Fujikura Changchun Ltd. LRQA QAC6020562/C Fujikura Automotive Guangzhou Co., Ltd. Mar. 2015 Wire (sales) Shanghai Office SGS CN14/30530 Jan. 2009 Electrical wire, PVC tube, corrugated tube First Factory Electric Wire Division SGS CN14/30530 Wiring Harness for Auto First Factory RC Production Division coil Second Factory In-vehicle M Division SGS CN15/30428 Fujikura Electronics Shanghai Ltd. May 2002 Electronic materials SGS CN02/00293 DDK (Shanghai) Co., Ltd. Apr. 2006 Connector for printed circuit board, round connector for industrial equipment, coaxial cable connector SGS CN06/01479 Shanghai Fujikura Grandway Co., Ltd. Nov. 2011 Optical distribution device for communication, optical connector, optical parts etc. SGS CN11/21251 Fujikura Hengtong Aerial Cable System Ltd. Nov. 2004 Overhead power transmission line, OPGW etc. Power optical cable for cable, electric wire parts, construction, electric wire / parts for electric wire line, construction DNV 2139-2005-AQ-RGC-RvA Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. Oct. 2014 Base material for optical fiber SGS CN14/20668 Fujikura Federal Cables Sdn. Bhd. Oct. 1995 Power cable, instrumentation cable, fireproof cable, communication cable, fiber optic cable, elevator cable, tin-plated copper wire SGS SG95/05863 Fujikura Fiber Optics Vietnam Ltd. Nov. 2002 Optical fiber parts BSI FM533171 Fujikura Electronics Vietnam Ltd. Mar. 2009 Electronic materials DNV 111805-2012-AQ-VNM-RvA DDK VIETNAM LTD. Sep. 2011 Electrical connector, wiring harness SGS VN11/00096 Fujikura Automotive Vietnam Ltd. May 2015 Wiring Harness for Auto DQS 50650023 QM08 Fujikura (Malaysia) Sdn. Bhd. Apr. 2010 Enameled wire SIRIM QAS AR1400 Fujikura Automotive Paraguay, S.A. Nov. 2013 Wiring Harness for Auto AENOR ER-0800/2013 State of TS16949 (Mar. 2017) Company Date Acquired Product Division Name Certifying Body Registration number Fujikura Automotive Asia Ltd. Jul. 2006 Wiring Harness for Auto Headquarter LRQA YKA 4003584/TS-A TS-B Yonezawa East Office YKA 4003584/TS-B Fujikura Automotive (Thailand) Ltd. Apr. 2016 Wiring Harness for Auto Saraburi DQS 55050076 TS09 Jul. 2016 Wiring Harness for Auto Korat DQS 50550081 TS09 Fujikura Zhuhai Co., Ltd. Dec. 2014 Wiring Harness for Auto Jilin Factory (FZL1) LRQA QAC6020562/G Nov. 2014 Wiring Harness for Auto Pingsha Factory (FZL2) LRQA QAC6020562/A Nov. 2014 Wiring Harness for Auto, SBR Shanghai Factory (FSL) LRQA QAC6020562/E Fujikura Changchun Ltd. Nov. 2014 Wiring Harness for Auto Fujikura Changchun Ltd. LRQA QAC6020562/B Fujikura Automotive Guangzhou Co., Ltd. Mar. 2015 Wire (sales) Shanghai Office SGS CN09/30600.01 Mar. 2009 Cables, PVC tube, corrugated tube First Factory Electric Wire Division SGS CN09/30600.01 Wiring Harness for Auto First Factory RC Production Division Coil for Auto Second Factory In-vehicle M Division SGS CN09/30600.02 Fujikura Automotive Vietnam Ltd. May 2015 Wiring Harness for Auto DQS 50650023 TS09 Fujikura Automotive Romania, SRL Cluj Dec. 2015 Wiring Harness for Auto BUREAU VERITAS Certification 225789 Fujikura Automotive Morocco, Tanger Sep. 2013 Wiring Harness for Auto Molded part BUREAU VERITAS Certification 170817 Fujikura Automotive Mexico S. de R.L.. de C.V. Aug. 2015 Wiring Harness for Auto BSI TS 505417 Fujikura Resource Muzquiz S. de R.L.. de C.V. Jul. 2015 Wiring Harness for Auto BSI TS 583901 Fujikura Automotive Mexico Puebla, S.A. de C.V. Mar. 2014 Wiring Harness for Auto BUREAU VERITAS MEX-18218/1-TS (IATF:259264) Fujikura Automotive Mexico Salamanca, S.A. de C.V. Apr. 2016 Wiring Harness for Auto BUREAU VERITAS MEX-17358/1-TS (IATF:237493) Fujikura Automotive Romania, SRL Dej Feb. 2016 Wiring Harness for Auto SBR BUREAU VERITAS Certification 232361 Fujikura Automotive Morocco, Kenitra Apr. 2016 Wiring Harness for Auto BUREAU VERITAS Certification 236640 Fujikura Federal Cables Sdn. Bhd. Mar. 2013 Wiring Harness for Auto SGS IATF0158295 SGS MY13/01128 Fujikura Automotive Paraguay, S.A. Nov. 2013 Wiring Harness for Auto AENOR RA02-0023/2013 (IATF:0250750) Tohoku Fujikura Ltd. Sep. 2014 FPC Print Circuit Division LRQA YKA4005217/TS-A Fujikura Electronics (Thailand) Ltd. Jul. 2016 FPC Navanakorn Factory 2 TUV-Nord 44 111 160397 Jun. 2014 MBSW Lumphun Factory 1 TUV-Nord 44 111 140601 Jul. 2015 Electric Wires, Thermal Products Navanakorn Factory 1 SGS TH15/8760 Fujikura Electronics Vietnam Ltd. Feb. 2016 FPC DNV / GL 19355 1-2016-AQ-VN M-IATF State of ISO13485 (Mar. 2017) Company Date Acquired Product Division Name Certifying Body Registration Number Fujikura Ltd. Feb. 2008 Optical Components for medical New Business Promotion Center Medical Business Promotion Division SGS JP08/040055 Feb. 2017 Multi-layer board (WABE/APIC) Fujikura Automotive Guangzhou Co., Ltd. Jan. 2013 MRI coil Parts for CT Medical D Dvision SGS CN13/30106 Fujikura Automotive Asia Ltd. Mar. 2013 High frequency coil for MR device Equipment Electric Equipment Division BSI MD592876 Fujikura Fiber Optics Vietnam Ltd. Aug. 2015 Vascular endoscope BSI MD570660 State of ISO17025 (Mar. 2017) Company Date Acquired Product Division Name Certifying Body Registration Number Fujikura Ltd. Oct. 2012 Chemical products Environment and Analysis Center IAJapan ASNITE 0065T Fujikura Electronics (Thailand) Ltd. Oct. 2014 Electric field (Polyethylene (PE)) cadmium, Lead, Chromium, Mercury Navanakorn Factory 1 TISI 14T097/0179 State of OHSAS18001 (Mar. 2017) Company Date Acquired Product Division Name Certifying Body Registration Number Fujikura Automotive Romania, S.R.L. Cluj Feb. 2013 Manufacture of electrical wire harness for the motor and automotive industry Division of Wire harness AERO Q Nr. 522 S Fujikura Automotive Romania, S.R.L. Dej A, B, C Feb. 2015 Manufacture of electrical wire harness for the motor and automotive industry Division of Wire harness AERO Q Nr. 533 S Fujikura Hengtong Aerial Cable System Ltd. Dec. 2008 TIRT 04814S20150R2M Fujikura Zhuhai Co., Ltd. Jul. 2016 Wiring Harness for Auto, Wire Harness Parts Jilin Factory (FZL1) BV OH1604GZ Jul. 2016 Wiring Harness for Auto Pingsha Factory (FZL2) BV OH1604GZ Jul. 2016 Wiring Harness for Auto, SBR Shanghai Factory (FSL) BV OH1604GZ Fujikura Changchun Ltd. May 2016 Wiring Harness for Auto Fujikura Changchun Ltd. BV OH1604GZ-A Fujikura Automotive Paraguay, S.A. Apr. 2016 Wiring Harness for Auto AENOR SST-0052/2016 Next>>