CSR Integrated Report (HTML)
Editorial Policy
Message from the President
Feature Article
Third Stakeholder Dialogue
Organizational Governance
Fair Operating Practices
The Environment
Consumer Issues
Human Rights and Labour Practices
Community Involvement and Development
Third-Party Opinion/Response to the Third-Party Opinion
Data Collection

CSR

CSR Integrated Report

Fujikura Group CSR Integrated Report 2015
[ISO 26000 Core Subject] Consumer Issues

Quality Management from the Customers' Viewpoint

Quality Management from the Customers' Viewpoint

We undertake quality management from the viewpoint of customers to maintain their trust, based on the Fujikura Quality Policy, which we have set as company-wide guidelines on quality. We began conducting G-FPS activities on a full scale in fiscal 2006, targeting not only the quality of products but also the quality of a range of job processes, believing that the quality of products depends on the quality of our daily manufacturing operations.

In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status.

Fujikura Quality Policy

  • From the customer's viewpoint
  • Responding to the customer's trust
  • Provide useful, safe, high-quality products and solutions

Quality Assurance System

The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.
Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.
The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).

Quality-Related Complaints

Based on the recognition that complaints represent the worst responses from customers, we will continuously place priority on reducing the number of customer complaints. Most of Fujikura's products are manufactured at its domestic and overseas subsidiaries, and we cooperate with these Group companies to identify the causes of any complaints and implement measures to prevent the reoccurrence of similar problems.
Following the introduction of the in-house company system in fiscal 2013, we introduced quality-related KPIs to check and improve the quality of our products and services across the entire Group based on the common standards. Regarding the loss of money due to customer complaints (one of the KPIs), the following graph shows changes in the amount of loss per unit of sales during the past five years, with the amount in fiscal 2010 being set at 100.
Serious complaints are reported to top management, including the director in charge of quality assurance, and an ad hoc team is established to identify the causes of problems where necessary. We take these measures to minimize the damage caused to customers. We will continue to implement quality assurance activities to reduce the number of serious complaints to zero.

Claims received

Measures for Product Safety

Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.

Quality Management Education and Small-Group Activities

As part of Fujikura's human resources development program, the Company provides young engineers with stratified education on quality management annually. We are now reviewing the details of quality education under the slogan "firsthand knowledge" to help employees acquire the basic and practical quality management abilities through this education. Employees engaged in R&D, who definitely need such education for their jobs, are taught statistical quality management immediately after joining the Company.

As for our small-group activities, we held Global Fujikura "KAIZEN" Presentation meetings four times a year. Thanks to the G-FPS activities that gave inspirations also to the indirect departments, in addition to presentations on conventional improvements made to manufacturing processes, a lot of presentations were given on improving office operations.

Small-Group Activities

Small-Group Activities

Small-Group Activities

Global Fujikura "KAIZEN" Presentation

The Global Fujikura "KAIZEN" Presentation meeting is held in Japan four times a year, at which the results of G-FPS activities conducted at each of the Fujikura Group bases are presented. Before the QC circle meeting and G-FPS "KAIZEN" presentation meeting were consolidated into this meeting, overseas Fujikura Group teams were given only one presentation opportunity per year, but now they can participate in the meeting four times a year. Under the slogan "Let's go to Japan," overseas teams compete enthusiastically in the local competitions held to select who will be sent to Japan.

Global Fujikura "KAIZEN" Presentation

Global Fujikura "KAIZEN" Presentation

Global Fujikura "KAIZEN" Presentation

State of ISO9001 and others

* For information about the acquisition of ISO 14001 certification, please refer to "7-7 State of ISO 14001."

State of ISO9001 (May 2015)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Feb.2014 Optical Fibers & Cables
Fusion Splicer & other
Optical Devices
Others
SGS JP14/062595
Oct.1993 Flexible Printed Circuit
Flat Cable
Heat Pipe
Others
LRQA YKA4005217
Jul.2006 Porcelain Enamelled Steel Board, Wiring Harness LRQA YKA4003584
Fujikura Automotive Asia Ltd. Jul.1994 Flat Cable,others JQA JQA-0572
Yonezawa Electric Wire Co., Ltd. Oct.1996 Cable & Wire J-VAC JVAC-QM0712
DDK Ltd. Jul.1994 Electrical Connector JQA JQA-0553
Nishi Nippon Electric Wire & Cable Co., Ltd. Mar.1996 Cable & Wire
Optical Fibers & Cables
Others
LRQA YKA0952484
Tohoku Fujikura Ltd. Sep.2014 Flexible Printed Circuit LRQA YKA4005217
May.1996 Sensor LRQA YKA0953949
Fujikura Precision Ltd. May.1999 Optical Fusion Splicers LRQA YKA0961812
Fujikura Components Ltd. Oct.1999 Cable Termination & Connectors
Heat Pipe
Others
SGS JP10/062076
Numazu Copper Refining and Rolling Co., Ltd. Oct.2003 Copper wire rod Intertek certification Japan Ltd. 05354-A
Suzuki Giken Co., Ltd. Dec.1997 Optical Fibers & Cables
Others
LRQA YKA0958058
Kyoei High Opt Co., Ltd. Dec.1998 Optical Connector
Others
JQA JQA-2950
Aomori Fujikura Kanaya Ltd. Mar.1998 F Heater
Flexible Flat Cable
J-VAC JVAC-QM0647
SYSCOM Ltd. Oct.1998 Optical Transmitters
Others
RB-ISO RB-12090
FiberTech Co., Ltd. Feb.2005 Optical Transmitters SGS JP12/040314
Fujikura Electronics(Thailand)Ltd. Jun.2010 Electrical Components SGS TH10/4754
Jun.2010 Electrical Components SGS TH10/4752
Jun.2010 Electrical Components SGS TH10/4755
Jun.2010 Electrical Components SGS TH10/4758
Jun.2010 Electrical Components SGS TH10/4753
Jun.2010 Electrical Components SGS TH10/4756
May.2014 Electrical Components SGS TH14/7818
DDK(THAILAND)LTD. Nov.1996 Electrical Connector TUV 04 100 960573
Fujikura Automotive(Thailand)Ltd. May.2000 Electrical Components, Wireing Harness for Auto SGS TH13/7005
Fujikura Zhuhai Co., Ltd. Dec.2014 Wiring Harness for Auto LRQA QAC6020562/F
Nov.2014 Wiring Harness for Auto LRQA QAC6020562
Nov.2014 Wiring Harness for Auto LRQA QAC6020562/D
Fujikura Changchun Ltd. Nov.2014 Wiring Harness for Auto LRQA QAC6020562/C
Fujikura Automotive Guangzhou Co.,Ltd. Mar.2015 Cable & Wire SGS CN14/30530
Wiring Harness for Auto
Mar.2015 Coil SGS CN15/30428
Fujikura Electronics Shanghai Ltd. May.2002 Electrical Components SGS CN02/00293
DDK(Shanghai) Co., Ltd. Apr.2006 Optical Components
Optical Connector
Others
SGS CN06/01479
Shanghai Fujikura Grandway Co., Ltd. Nov.2011 Optical Components
Optical Connector
Others
SGS CN11/21251
Fujikura Hengtong Aerial Cable System Ltd. Nov.2004 Overhead transmission wires
Others
DNV 2139-2005-AQ-RGC-RvA
Nanjing Fujikura FiberHome Cable Co., Ltd. Feb.2013 Optical Fibers & Cables LRQA QAC6012849
Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. Oct.2014 Optical fiber preform SGS CN14/20668
Fujikura Federal Cables Sdn. Bhd. Oct.1994 Power Cables
Control Cables
Others
SGS SG95/05863
Fujikura Fiber Optics Vietnam Ltd. Nov.2002 Optical Components BSI FM533171
Fujikura Electronics Vietnam Ltd. Mar.2009 Electrical Components DNV 111805-2012-AQ-VNM-RvA
DDK VIETNAM LTD. Sep.2011 Electrical Connector SGS VN11/00096
Fujikura Automotive Vietnam Ltd. May.2015 Wiring Harness for Auto DQS 50650023 QM08
Fujikura(Malaysia)Sdn. Bhd. Apr.2010 Enameled wires
Others
SIRIM QAS AR1400
Fujikura Automotive Paraguay,S.A. Nov.2013 Wiring Harness for Auto AENOR ER-0800/2013

State of TS16949 (May.2015)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Jul.2006 Porcelain Enamelled Steel Board etc LRQA YKA4003584
Fujikura Automotive Asia Ltd. Jul.2006 Electronics Unit for Automobile LRQA YKA 4003584/TS-A
Wiring Harness for Auto YKA 4003584/TS-B
Fujikura Automotive(Thailand)Ltd. Jan.2006 Electrical Components
Wiring Harness for Auto
SGS TH13/7069
Fujikura Zhuhai Co., Ltd. Dec.2014 Wiring Harness for Auto LRQA QAC6020562/G
Nov.2014 Wiring Harness for Auto LRQA QAC6020562/A
Nov.2014 Wiring Harness for Auto, SBR LRQA QAC6020562/E
Fujikura Changchun Ltd. Nov.2014 Wiring Harness for Auto LRQA QAC6020562/B
Fujikura Automotive Guangzhou Co.,Ltd. Mar.2015 Cables SGS CN09/30600.01
Wiring Harness for Auto
Mar.2015 Coil for Auto SGS CN09/30600.02
Fujikura Automotive Vietnam Ltd. May.2015 Wiring Harness for Auto DQS 50650023 TS09
Fujikura Automotive Romania, SRL Cluj Jan.2013 Wiring Harness for Auto BUREAU VERITAS 155717
Fujikura Automotive Morocco, Tanger Apr.2013 Wiring Harness for Auto BUREAU VERITAS 170816
Fujikura Automotive Mexico S. de R.L.. de C.V. Sep.2012 Wiring Harness for Auto BSI TS 505417
Fujikura Resource Muzquiz S. de R.L.. de C.V. Sep.2012 Wiring Harness for Auto BSI TS 583901
Fujikura Automotive Mexico Puebla, S.A. de C.V. Oct.2008 Wiring Harness for Auto BUREAU
VERITAS
MEX-14182/2-TS(IATF:181042)
Fujikura Automotive Mexico Salamanca, S.A. de C.V. Jul.2004 Wiring Harness for Auto BUREAU
VERITAS
MEX-14182/1-TS(IATF:160981)
Fujikura Automotive Romania, SRL Dej Dec.2013 Wiring Harness for Auto BUREAU
VERITAS
158384
Fujikura Automotive Morocco, Kenitra Apr.2013 Wiring Harness for Auto BUREAU
VERITAS
161767
Fujikura Federal Cables Sdn. Bhd. Mar.2013 Wiring Harness for Auto SGS IATF0158295
SGS
MY13/01128
Fujikura Automotive Paraguay, S.A. Nov.2013 Wiring Harness for Auto AENOR RA02-0023/2013(IATF:0173136)
Fujikura Electronics(Thailand)Ltd. Jun.2014 MBSW TUV 44 111 140601
Jul.2013 FPC SGS IATF0167687/TH10/4943

State of ISO13485 (May.2015)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Feb.2008 Optical Components for medical SGS JP08/040055
Fujikura Automotive Guangzhou Co.,Ltd. Jan.2013 Coil for medical SGS CN13/30106
Fujikura Automotive Asia Ltd. Mar.2013 Coil for medical BSI MD592876

State of ISO17025 (May.2015)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Oct.2012 Rubber,Plastic
Iron,Nonfwrrous metals,
Ceramic
IAJapan ASNITE 0065T
Fujikura Electronics(Thailand)Ltd. Oct.2014
Electric field (Polyethylene (PE))
cadmium, Lead, Chromium,Mercury
TISI 14T097/0179

State of OHSAS18001 (May.2015)

Company Date Acquired Product Certifying Body Registration number
Fujikura Automotive Romania, S.R.L. Cluj Feb.2013 Manufacture of electrical wire harness for the motor and automotive industry AERO Q Nr. 533 S
Fujikura Automotive Romania, S.R.L. Cluj Dej Feb.2013 Manufacture of electrical wire harness for the motor and automotive industry AERO Q Nr. 522 S
Fujikura Hengtong Aerial Cable System Ltd. Nov.2008 BTCC 04811S10041R1M
Fujikura Zhuhai Co., Ltd. Jul.2013 Wiring Harness for Auto,Parts,SBR BV OH1306GZ