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CSR Integrated Report

Fujikura Group CSR Integrated Report 2016
[ISO 26000 Core Subject] Consumer Issues

Quality Management and Quality Assurance

Quality Management and Quality Assurance

Following the implementation of the 2020 Medium-term Management Plan, we revised the Fujikura Quality Policy in June 2016, which represents our Company-wide policy on quality. In addition to realizing quality management that satisfies the trust customers place in us, our aim is to further strengthen the safety of our products and ensure quality in procured and subcontracted products. The quality management activities of our Group focus not only on product quality but also on the quality of our various business processes. We base this in our quality management policy, where “the quality of the business that creates a product in the day-to-day production process itself is integrated as the quality of that product.”

In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status.

Fujikura Quality Policy(Revised)

  • 1.To maintain and enhance our customers’ trust by providing products and solutions that are inherently safe and of the highest quality.
  • 2.To embrace best-in-class practices that are consistently integrated into our operations for both internally produced and procured products and services.
  • 3.To ensure that all associates actively support a culture of continuous improvement.

Quality Assurance System

The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.

Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.
The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).

Quality-Related Complaints

Based on the recognition that complaints represent the worst responses from customers, we will continuously place priority on reducing the number of customer complaints. Most of Fujikura's products are manufactured at its domestic and overseas subsidiaries, and we cooperate with these Group companies to identify the causes of any complaints and implement measures to prevent the reoccurrence of similar problems.

■The CQO Activities in Thailand

Due to an increase in production following CQO activities in recovery from the severe floods in Thailand in previous years, there has been a slight increase in complaints from 2013 fiscal year onward. However, quality has been improving with the activities undertaken from 2015 by the new Chief Quality Officer (CQO).

Serious complaints are reported to top management, including the director in charge of quality assurance, and an ad hoc team is established to identify the causes of problems where necessary. We take these measures to minimize the damage caused to customers. We will continue to implement quality assurance activities to reduce the number of serious complaints to zero.

Measures for Product Safety

Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.

■Preventative Actions Against Silent Change* in 2015 fiscal year

As part of our 2015 fiscal year activities, we took comprehensive action in preventing silent change by utilizing case examples from other companies and conducting product safety hearings across all business divisions, forestalling product-mediated incidents stemming from silent change.

Note:Unnotified and unpermitted change in the composite raw materials used in the manufacture of procured/outsourced items

Quality Management Education and Small-Group Activities

■Quality Management Education

As part of Fujikura's human resources development program, the Company provides young engineers with stratified education on quality management annually. We are now reviewing the details of quality education under the slogan "firsthand knowledge" to help employees acquire the basic and practical quality management abilities through this education. Employees engaged in R&D, who definitely need such education for their jobs, are taught statistical quality management immediately after joining the Company.

■Promoting Acquisition of QC Examination Certification and Other Qualifications

From the 2015 fiscal year, we have been working to strengthen and ensure quality control, promoting the acquisition of qualifications such as QC Examination Certification.

■Global Fujikura "KAIZEN" Presentation

As for our small-group activities, we held Global Fujikura "KAIZEN" Presentation meetings four times a year. Thanks to the G-FPS activities that gave inspirations also to the indirect departments, in addition to presentations on conventional improvements made to manufacturing processes, a lot of presentations were given on improving office operations.

State of ISO9001 and others

State of ISO9001 (May 2016)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Feb.2014 Optical Fibers & Cables
Fusion Splicer & other
Optical Devices
Others
SGS JP14/062595
Sep.2014 Flexible Printed Circuit
Flat Cable
Heat Pipe
Others
LRQA YKA0925874
Ocy.1993 Porcelain Enameled Steel Board, Wiring Harness LRQA YKA925874
Cable & Wire,HDD
Heat Pipe
Others
Jul.2006 Porcelain Enameled Steel Board, Wiring Harness Porcelain Enameled Steel Board, Wiring Harness LRQA YKA4003584
Fujikura Automotive Asia Ltd. Jul.1994 Flat Cable,others JQA JQA-0572
Yonezawa Electric Wire Co., Ltd. Oct.1996 Cable & Wire J-VAC JVAC-QM0712
DDK Ltd. Jul.1994 Electrical Connector JQA JQA-0553
Nishi Nippon Electric Wire & Cable Co., Ltd. Mar.1996 Cable & Wire
Optical Fibers & Cables
Others
LRQA YKA0952484
Tohoku Fujikura Ltd. Sep.2014 Flexible Printed Circuit LRQA YKA4005217
May.1996 Sensor LRQA YKA0953949
Fujikura Precision Ltd. May.1999 Optical Fusion Splicers LRQA YKA0961812
Fujikura Components Ltd. Oct.1999 Cable Termination & Connectors
Heat Pipe
Others
SGS JP10/062076
Numazu Copper Refining and Rolling Co., Ltd. Oct.2003 Copper wire rod Intertek certification Japan Ltd. 05354-A
Suzuki Giken Co., Ltd. Dec.1997 Optical Fibers & Cables
Others
LRQA YKA0958058
Kyoei High Opt Co., Ltd. Dec.1998 Optical Connector
Others
JQA JQA-2950
Aomori Fujikura Kanaya Ltd. Sep.2015 F Heater
Flexible Flat Cable
PJR C2015-02084-R1-T
Fujikura Solutions Ltd. Oct.1998 Optical Transmitters
Others
RB-ISO RB-12090
FiberTech Co., Ltd. Feb.2005 Optical Transmitters SGS JP12/040314
Fujikura Electronics(Thailand)Ltd. Jun.2010 Electrical Components SGS TH10/4754
Jun.2010 Electrical Components SGS TH10/4752
Jun.2010 Electrical Components SGS TH10/4755
Jun.2010 Electrical Components SGS TH10/4758
Jun.2010 Electrical Components SGS TH10/4753
Jun.2010 Electrical Components SGS TH10/4756
May.2014 Electrical Components SGS TH14/7818
DDK(THAILAND)LTD. Nov.1996 Electrical Connector TUV 04 100 960573
Fujikura Automotive(Thailand)Ltd. Apr.2016 Wiring Harness for Auto DQS 50550076 QM08
Fujikura Zhuhai Co., Ltd. Dec.2014 Wiring Harness for Auto LRQA QAC6020562/F
Nov.2014 Wiring Harness for Auto LRQA QAC6020562
Nov.2014 Wiring Harness for Auto LRQA QAC6020562/D
Fujikura Changchun Ltd. Nov.2014 Wiring Harness for Auto LRQA QAC6020562/B
Fujikura Automotive Guangzhou Co.,Ltd. Jan.2009 Cable & Wire SGS CN14/30530
Wiring Harness for Auto
Coil SGS CN15/30428
Fujikura Electronics Shanghai Ltd. May.2002 Electrical Components SGS CN02/00293
DDK(Shanghai) Co., Ltd. Apr.2006 Optical Components
Optical Connector
Others
SGS CN06/01479
Shanghai Fujikura Grandway Co., Ltd. Nov.2011 Optical Components
Optical Connector
Others
SGS CN11/21251
Fujikura Hengtong Aerial Cable System Ltd. Nov.2004 Overhead transmission wires
Others
DNV 2139-2005-AQ-RGC-RvA
Nanjing Fujikura FiberHome Cable Co., Ltd. Feb.2013 Optical Fibers & Cables LRQA QAC6012849
Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. Oct.2014 Optical fiber preform SGS CN14/20668
Fujikura Federal Cables Sdn. Bhd. Oct.1995 Power Cables
Control Cables
Others
SGS SG95/05863
Fujikura Fiber Optics Vietnam Ltd. Nov.2002 Optical Components BSI FM533171
Fujikura Electronics Vietnam Ltd. Mar.2009 Electrical Components DNV 111805-2012-AQ-VNM-RvA
DDK VIETNAM LTD. Sep.2011 Electrical Connector
Other
SGS VN11/00096
Fujikura Automotive Vietnam Ltd. May.2015 Wiring Harness for Auto DQS 50650023 QM08
Fujikura(Malaysia)Sdn. Bhd. Apr.2010 Enameled wires SIRIM QAS AR1400
Fujikura Automotive Paraguay,S.A. Nov.2013 Wiring Harness for Auto AENOR ER-0800/2013

State of TS16949 (July 2016)

Company Date Acquired Product Certifying Body Registration number
Fujikura Automotive Asia Ltd. Jul.2006 Wiring Harness for Auto LRQA YKA 4003584/TS-A
TS-B YKA 4003584/TS-B
Fujikura Automotive(Thailand)Ltd. Apr.2016 Wiring Harness for Auto DQS 55050076 TS09
Fujikura Zhuhai Co., Ltd. Dec.2014 Wiring Harness for Auto LRQA QAC6020562/G
Nov.2014 Wiring Harness for Auto LRQA QAC6020562/A
Nov.2014 Wiring Harness for Auto,SBR LRQA QAC6020562/E
Fujikura Changchun Ltd. Nov.2014 Wiring Harness for Auto LRQA QAC6020562/B
Fujikura Automotive Guangzhou Co.,Ltd. Mar.2009 Cables SGS CN09/30600.01
Wiring Harness for Auto
Coil for Auto SGS CN09/30600.02
Fujikura Automotive Vietnam Ltd. May.2015 Wiring Harness for Auto DQS 50650023 TS09
Fujikura Automotive Romania, SRL Cluj Dec.2015 Wiring Harness for Auto BUREAU VERITAS
Certification
225789
Fujikura Automotive Morocco, Tanger Sep.2013 Wiring Harness for Auto BUREAU VERITAS
Certification
170817
Fujikura Automotive Mexico S. de R.L.. de C.V. Aug.2015 Wiring Harness for Auto BSI TS 505417
Fujikura Resource Muzquiz S. de R.L.. de C.V. Jul.2015 Wiring Harness for Auto BSI TS 583901
Fujikura Automotive Mexico Puebla, S.A. de C.V. Mar.2014 Wiring Harness for Auto BUREAU
VERITAS
MEX-14182/2-TS(IATF:181042)
Fujikura Automotive Mexico Salamanca, S.A. de C.V. Apr.2016 Wiring Harness for Auto BUREAU
VERITAS
MEX-17358/1-TS(IATF:237493)
Fujikura Automotive Romania, SRL Dej Feb.2016 Wiring Harness for Auto,
SBR
BUREAU
VERITAS
Certification
232361
Fujikura Automotive Morocco, Kenitra Apr.2016 Wiring Harness for Auto BUREAU
VERITAS
Certification
236640
Fujikura Federal Cables Sdn. Bhd. Mar.2013 Wiring Harness for Auto SGS IATF0158295
SGS
MY13/01128
Fujikura Automotive Paraguay, S.A. Nov.2013 Wiring Harness for Auto AENOR RA02-0023/2013(IATF:0173136)
Fujikura Electronics(Thailand)Ltd. Jul.2016 FPC TUV-Nord
FPC TUV-Nord
Jun.2014 MBSW TUV-Nord 44 111 140601
Jul.2015 Wire SGS TH15/8760
Fujikura Electronics Vietnam Ltd. Nov.2016 FPC DNV・GL 19355 1-2016-AQ-VN M-IATF

State of ISO13485 (Jun 2016)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Feb.2008 Optical Components for medical SGS JP08/040055
Fujikura Automotive Guangzhou Co.,Ltd. Jan.2013 Coil for medical SGS CN13/30106
Fujikura Automotive Asia Ltd. Mar.2013 Coil for medical BSI MD592876

State of ISO17025 (Jun 2016)

Company Date Acquired Product Certifying Body Registration number
Fujikura Ltd. Oct.2012 chemical products IAJapan ASNITE 0065T
Fujikura Electronics(Thailand)Ltd. Oct.2014 Electric field(Polyethylene(PE))
cadmium, Lead, Chromium,Mercury
TISI 14T097/0179

State of OHSAS18001 (July 2016)

Company Date Acquired Product Certifying Body Registration number
Fujikura Automotive Romania, S.R.L. Cluj Feb.2013 Manufacture of electrical wire harness for the motor and automotive industry AERO Q Nr. 522 S
Fujikura Automotive Romania, S.R.L. Dej A, B, C Feb.2015 Manufacture of electrical wire harness for the motor and automotive industry AERO Q Nr. 533 S
Fujikura Hengtong Aerial Cable System Ltd. Dec.2008 TIRT 04814S20150R2M
Fujikura Zhuhai Co., Ltd. Jul.2016 Wiring Harness for Auto BV OH1604GZ
Jul.2016 Wiring Harness for Auto BV OH1604GZ
Jul.2016 Wiring Harness for Auto,SBR BV OH1604GZ
Fujikura Changchun Ltd. Jul.2016 Wiring Harness for Auto BV OH1604GZ
Fujikura Automotive Paraguay,S.A. Apr.2016 Wiring Harness for Auto AENOR SST-0052/2016