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Quality Management and Quality Assurance

Quality Management and Quality Assurance

Following the implementation of the 2020 Medium-term Management Plan, we revised the Fujikura Quality Policy in June 2016, which represents our Company-wide policy on quality. In addition to realizing quality management that satisfies the trust customers place in us, our aim is to further strengthen the safety of our products and ensure quality in procured and subcontracted products. The quality management activities of our Group focus not only on product quality but also on the quality of our various business processes. We base this in our quality management policy, where “the quality of the business that creates a product in the day-to-day production process itself is integrated as the quality of that product.”

In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status.

Fujikura Quality Policy

Quality Assurance System

The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.

Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.

The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).

Quality Situation

Quality-Related Complaints

Claim Processing Cost (Net sales ratio)

Complaints are the last things customers want to have, so Fujikura continues to make efforts to minimize any complaints. Most manufacturing is done at domestic and international Fujikura group companies, and to stop re-occurrence of complaints, our group companies cooperate to research reasons for claims and implement responses.

With our move to an in-house company structure starting from FY2013, we have introduced KPI for product quality. This will act as a unified quality standard in efforts to grasp and improve Fujikura group-wide quality. One element of the KPI is financial loss rate (financial losses due to complaints per 100 million yen of sales). The trend of the past 5 years is displayed with FY2012 as 100 in the chart at right. Since FY2012, financial losses due to claims had continued to increase for some time. However, with the start of the newly-instituted CQO's (Chief Quality Officer) actions in FY2015 and the effects of activities to improve production centers, we have achieved a reduction in fiscal year FY2016.

When a serious complaint occurs, the CQO and management are notified immediately and a special team is assembled to analyze the cause, handling everything with as little effect on the customer as possible. In an effort to reach our goal of "Zero Serious Complaints." our group continues activities to ensure product quality.

Quality Management Education

As part of our personnel training plan, Fujikura implements quality management education for all young technicians in their first year of employment. The goal is for quality management training to be "immediately useful" and for trainees to gain basic competence in practical quality management. Also, integrated education in quality management from initial employment is ranked as an essentials duty for research and development divisions. Likewise, this fiscal year Fujikura held a ISO9001: 2015 Internal Seminar that has proven useful in QMS maintenance, management, and activities.

Also, Fujikura has promoted acquisition of licenses like the QC certification since FY2015, and has produced numerous licensees in its efforts to train personnel on quality management.

Quality Management Education

Global Fujikura Improvement Announcement Ceremony

The Fujikura group has developed a variety of small group activities at all domestic and international production bases, starting with G-FPS activities. Through these activities, the Fujikura group works to reduce defects in goods while improving efficiency and quality of work. The Fujikura group also holds the "Global Fujikura Improvement Announcement Ceremony" regularly to announce global improvement efforts and allow members to inspire one another's improvement efforts. All Fujikura group companies develop these activities, and this year's ceremony featured announcements on the results of efforts by production divisions, office, sales, and related divisions, and even research and development divisions.

Global Fujikura "KAIZEN" Presentation

Measures for Product Safety

Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.

Preventative Actions Against Silent Change* in 2016 Fiscal Year

As part of our 2016 fiscal year activities, we took comprehensive action in preventing silent change by utilizing case examples from other companies and conducting product safety hearings across all business divisions, forestalling product-mediated incidents stemming from silent change.

*Unnotified and unpermitted change in the composite raw materials used in the manufacture of procured/outsourced items

State of ISO9001 and Others

Company Date Acquired Product Division Name Certifying Body Registration Number
Fujikura Ltd. Feb. 2014 Optical fiber, optical fiber cable, optical fiber equipment / parts, metal communication cables and accessories, industrial wire cables, distribution parts, electric wires, conductors, construction, maintenance inspection Energy & Information Technology Company SGS JP14/062595
Sep. 2014 Printed wiring board related Print Circuit Division LRQA YKA0925874
Oct. 1993 Membrane switch related Membrane Electric Power Division LRQA YKA925874
Electronic Wire Products, Hard Disk Components Electronic Materials Division
Heat pipe, heat related parts Thermotech Division
Jul. 2006 Enameled substrate, wire harness / part Automotive Electric Company LRQA YKA4003584
Fujikura Automotive Asia Ltd. Jul. 1994 Wire assembly for electronic equipment Equipment Electric Equipment Division JQA JQA-0572
Yonezawa Electric Wire Co., Ltd. Oct. 1996 Wire cable Koriyama Factory J-VAC JVAC-QM0712
DDK Ltd. Jul. 1994 Electrical connector, optical connector

 

JQA JQA-0553
Nishi Nippon Electric Wire & Cable Co., Ltd. Mar. 1996 Wire cables / parts, optical fiber cables / connectors, shrinkable tubes, residential cables / branch cables / harness Nishi Nippon Electric Cable, Nishi Denso, Xinshiro Cable LRQA YKA0952484
Tohoku Fujikura Ltd. Sep. 2014 Printed wiring board related Printed circuit section LRQA YKA4005217
May 1996 Sensor related Sensor part LRQA YKA0953949
Fujikura Precision Ltd. May 1999 Optical fiber fusion splicer and related products, inspection / manufacturing equipment, precision machined parts, fiber laser

 

LRQA YKA0961812
Fujikura Components Ltd. Oct. 1999 Power and communication cable accessories, cable support fittings, spiral products, construction and agriculture grips, heat pipes · applied products, heat sink · applied products, industrial plastic molded products Headquarters / Ishioka Works, Sakura Works, Tokyo Office, Kumamoto Factory SGS JP10/062076
Numazu Copper Refining and Rolling Co., Ltd. Oct. 2003 Production of rough drawn copper wire, hard copper wire, annealed copper wire Head office / Factory Intertek Certification Japan LTD. 05354-A
Suzuki Giken Co., Ltd. Dec. 1997 Fiber optic cable monitoring and maintenance system, dry air supply system, light applied products

 

LRQA YKA0958058
Kyoei High Opt Co., Ltd. Dec. 1998 Optical connectors, metal connectors and their components, wiring boards for communication lines and their components, cable grips for communication lines and hardware

 

JAPAN QUALITY ASSURANCE ORGANIZATION JQA-2950
Aomori Fujikura Kanaya Ltd. Sep. 2015 Self-control heater / parts, electronic wire, tape electric wire, membrane product

 

PJR C2015-02084-R1-T
Fujikura Solutions Ltd. Oct. 1998 Network equipment, optical communication equipment, computer applied equipment

 

Registration Body for ISO, Inc. RB-12090
FiberTech Co., Ltd. Feb. 2005 Fiber assembly product

 

SGS JP12/040314
Fujikura Dia Cable Ltd. Sep. 2016 1. Wires, cables and conductors
2. Cable connector and assembly thereof
3. Insulation diagnostic measuring instrument and cable fault point measuring instrument
4. Cable accessories (excluding design and development)
5. Optical fiber communication cable and optical fiber communication cable with connector
6. Metal communication cable
7. Connecting products for electric wires and power cables for nuclear power plants and fire prevention materials
8. High frequency coaxial cables, waveguides, leaky coaxial cables, their accessories and their cable assemblies

 

JQA JQA-0886
Fujikura Electronics (Thailand) Ltd. Jun. 2010 Electronic materials Navanakorn Factory1 SGS TH10/4754
Jun. 2010 Electronic materials Ayutthaya Factory1 SGS TH10/4752
Jun. 2010 Electronic materials Navanakorn Factory2 SGS TH10/4755
Jun. 2010 Electronic materials Prachinburi Factory1 SGS TH10/4758
Jun. 2010 Electronic materials Lamphun Factory1 SGS TH10/4753
Jun. 2010 Electronic materials Navanakorn Factory3 SGS TH10/4756
May 2014 Electronic materials Kabinburi Factory1 SGS TH14/7818
DDK (Thailand) Ltd. Nov. 1996 Electrical connector, cable harness

 

TUV 04 100 960573
Fujikura Automotive (Thailand) Ltd. Apr. 2016 Wiring Harness for Auto Saraburi DQS 50550076 QM08
Jul. 2016 Wiring Harness for Auto Korat DQS 50550081 QM08
Fujikura Zhuhai Co., Ltd. Dec. 2014 Wiring Harness for Auto Jilin Factory (FZL1) LRQA QAC6020562/F
Nov. 2014 Wire harness, parts Pingsha Factory (FZL2) LRQA QAC6020562
Nov. 2014 Wiring Harness for Auto Shanghai Factory (FSL) LRQA QAC6020562/D
Fujikura Changchun Ltd. Nov. 2014 Wiring Harness for Auto Fujikura Changchun Ltd. LRQA QAC6020562/C
Fujikura Automotive Guangzhou Co., Ltd. Mar. 2015 Wire (sales) Shanghai Office SGS CN14/30530
Jan. 2009 Electrical wire, PVC tube, corrugated tube First Factory Electric Wire Division SGS CN14/30530
Wiring Harness for Auto First Factory RC Production Division
coil Second Factory In-vehicle M Division SGS CN15/30428
Fujikura Electronics Shanghai Ltd. May 2002 Electronic materials

 

SGS CN02/00293
DDK (Shanghai) Co., Ltd. Apr. 2006 Connector for printed circuit board, round connector for industrial equipment, coaxial cable connector

 

SGS CN06/01479
Shanghai Fujikura Grandway Co., Ltd. Nov. 2011 Optical distribution device for communication, optical connector, optical parts etc.

 

SGS CN11/21251
Fujikura Hengtong Aerial Cable System Ltd. Nov. 2004 Overhead power transmission line, OPGW etc. Power optical cable for cable, electric wire parts, construction, electric wire / parts for electric wire line, construction

 

DNV 2139-2005-AQ-RGC-RvA
Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. Oct. 2014 Base material for optical fiber

 

SGS CN14/20668
Fujikura Federal Cables Sdn. Bhd. Oct. 1995 Power cable, instrumentation cable, fireproof cable, communication cable, fiber optic cable, elevator cable, tin-plated copper wire

 

SGS SG95/05863
Fujikura Fiber Optics Vietnam Ltd. Nov. 2002 Optical fiber parts

 

BSI FM533171
Fujikura Electronics Vietnam Ltd. Mar. 2009 Electronic materials

 

DNV 111805-2012-AQ-VNM-RvA
DDK VIETNAM LTD. Sep. 2011 Electrical connector, wiring harness

 

SGS VN11/00096
Fujikura Automotive Vietnam Ltd. May 2015 Wiring Harness for Auto

 

DQS 50650023 QM08
Fujikura (Malaysia) Sdn. Bhd. Apr. 2010 Enameled wire

 

SIRIM QAS AR1400
Fujikura Automotive Paraguay, S.A. Nov. 2013 Wiring Harness for Auto

 

AENOR ER-0800/2013
Company Date Acquired Product Division Name Certifying Body Registration number
Fujikura Automotive Asia Ltd. Jul. 2006 Wiring Harness for Auto Headquarter LRQA YKA 4003584/TS-A
TS-B Yonezawa East Office YKA 4003584/TS-B
Fujikura Automotive (Thailand) Ltd. Apr. 2016 Wiring Harness for Auto Saraburi DQS 55050076 TS09
Jul. 2016 Wiring Harness for Auto Korat DQS 50550081 TS09
Fujikura Zhuhai Co., Ltd. Dec. 2014 Wiring Harness for Auto Jilin Factory (FZL1) LRQA QAC6020562/G
Nov. 2014 Wiring Harness for Auto Pingsha Factory (FZL2) LRQA QAC6020562/A
Nov. 2014 Wiring Harness for Auto, SBR Shanghai Factory (FSL) LRQA QAC6020562/E
Fujikura Changchun Ltd. Nov. 2014 Wiring Harness for Auto Fujikura Changchun Ltd. LRQA QAC6020562/B
Fujikura Automotive Guangzhou Co., Ltd. Mar. 2015 Wire (sales) Shanghai Office SGS CN09/30600.01
Mar. 2009 Cables, PVC tube, corrugated tube First Factory Electric Wire Division SGS CN09/30600.01
Wiring Harness for Auto First Factory RC Production Division
Coil for Auto Second Factory In-vehicle M Division SGS CN09/30600.02
Fujikura Automotive Vietnam Ltd. May 2015 Wiring Harness for Auto

 

DQS 50650023 TS09
Fujikura Automotive Romania, SRL Cluj Dec. 2015 Wiring Harness for Auto

 

BUREAU VERITAS
Certification
225789
Fujikura Automotive Morocco, Tanger Sep. 2013 Wiring Harness for Auto
Molded part

 

BUREAU VERITAS
Certification
170817
Fujikura Automotive Mexico S. de R.L.. de C.V. Aug. 2015 Wiring Harness for Auto

 

BSI TS 505417
Fujikura Resource Muzquiz S. de R.L.. de C.V. Jul. 2015 Wiring Harness for Auto

 

BSI TS 583901
Fujikura Automotive Mexico Puebla, S.A. de C.V. Mar. 2014 Wiring Harness for Auto

 

BUREAU
VERITAS
MEX-18218/1-TS
(IATF:259264)
Fujikura Automotive Mexico Salamanca, S.A. de C.V. Apr. 2016 Wiring Harness for Auto

 

BUREAU
VERITAS
MEX-17358/1-TS
(IATF:237493)
Fujikura Automotive Romania, SRL Dej Feb. 2016 Wiring Harness for Auto
SBR

 

BUREAU
VERITAS
Certification
232361
Fujikura Automotive Morocco, Kenitra Apr. 2016 Wiring Harness for Auto

 

BUREAU
VERITAS
Certification
236640
Fujikura Federal Cables Sdn. Bhd. Mar. 2013 Wiring Harness for Auto

 

SGS IATF0158295
SGS
MY13/01128
Fujikura Automotive Paraguay, S.A. Nov. 2013 Wiring Harness for Auto

 

AENOR RA02-0023/2013
(IATF:0250750)
Tohoku Fujikura Ltd. Sep. 2014 FPC Print Circuit Division LRQA YKA4005217/TS-A
Fujikura Electronics (Thailand) Ltd. Jul. 2016 FPC Navanakorn Factory 2 TUV-Nord 44 111 160397
Jun. 2014 MBSW Lumphun Factory 1 TUV-Nord 44 111 140601
Jul. 2015 Electric Wires, Thermal Products Navanakorn Factory 1 SGS TH15/8760
Fujikura Electronics Vietnam Ltd. Feb. 2016 FPC

 

DNV / GL 19355 1-2016-AQ-VN M-IATF
Company Date Acquired Product Division Name Certifying Body Registration Number
Fujikura Ltd. Feb. 2008 Optical Components for medical New Business Promotion Center Medical Business Promotion Division SGS JP08/040055
Feb. 2017 Multi-layer board (WABE/APIC)

 

 

 

Fujikura Automotive Guangzhou Co., Ltd. Jan. 2013 MRI coil
Parts for CT
Medical D Dvision SGS CN13/30106
Fujikura Automotive Asia Ltd. Mar. 2013 High frequency coil for MR device Equipment Electric Equipment Division BSI MD592876
Fujikura Fiber Optics Vietnam Ltd. Aug. 2015 Vascular endoscope   BSI MD570660
Company Date Acquired Product Division Name Certifying Body Registration Number
Fujikura Ltd. Oct. 2012 Chemical products Environment and Analysis Center IAJapan ASNITE 0065T
Fujikura Electronics (Thailand) Ltd. Oct. 2014 Electric field (Polyethylene (PE))
cadmium, Lead, Chromium, Mercury
Navanakorn Factory 1 TISI 14T097/0179
Company Date Acquired Product Division Name Certifying Body Registration Number
Fujikura Automotive Romania, S.R.L. Cluj Feb. 2013 Manufacture of electrical wire harness for the motor and automotive industry Division of Wire harness AERO Q Nr. 522 S
Fujikura Automotive Romania, S.R.L. Dej A, B, C Feb. 2015 Manufacture of electrical wire harness for the motor and automotive industry Division of Wire harness AERO Q Nr. 533 S
Fujikura Hengtong Aerial Cable System Ltd. Dec. 2008

 

 

TIRT 04814S20150R2M
Fujikura Zhuhai Co., Ltd. Jul. 2016 Wiring Harness for Auto, Wire Harness Parts Jilin Factory (FZL1) BV OH1604GZ
Jul. 2016 Wiring Harness for Auto Pingsha Factory (FZL2) BV OH1604GZ
Jul. 2016 Wiring Harness for Auto, SBR Shanghai Factory (FSL) BV OH1604GZ
Fujikura Changchun Ltd. May 2016 Wiring Harness for Auto Fujikura Changchun Ltd. BV OH1604GZ-A
Fujikura Automotive Paraguay, S.A. Apr. 2016 Wiring Harness for Auto

 

AENOR SST-0052/2016

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