Quality Management and Quality Assurance
Quality Management from the Customers' Viewpoint
Quality Management from the Customers' Viewpoint
We undertake quality management from the viewpoint of customers to maintain their trust, based on the Fujikura Quality Policy, which we have set as company-wide guidelines on quality. We began conducting G-FPS activities on a full scale in fiscal 2006, targeting not only the quality of products but also the quality of a range of job processes, believing that the quality of products depends on the quality of our daily manufacturing operations.
In fiscal 2013, we introduced the in-house company system, and strengthened quality control from receiving orders to delivery. We also set Key Performance Indicators (KPI) concerning quality, and unified the audit standard. KPI is used for monthly follow-ups to assess quality status.
Fujikura Quality Policy
- From the customer's viewpoint
- Responding to the customer's trust
- Provide useful, safe, high-quality products and solutions
The business units and domestic and overseas subsidiaries of Fujikura have built and are operating quality management systems (QMSs) optimized for their business operations based on the ISO 9001 standards for quality management systems.
Fujikura's Corporate Quality Assurance Committee, which is chaired by the director in charge of quality assurance and composed of the general managers of the business units holds regular meetings, where they determine corporate policies and quality targets, discuss a range of corporate problems, and exchange opinions and make decisions on the issues.
The Quality Assurance Inspection Committee performs audits on each business unit and subsidiary of Fujikura to check the state of QMS operations. Also the committee continued to carry out QMS audits focusing on monozukuri (manufacturing).
Quality-Related Complaints
Based on the recognition that complaints represent the worst responses from customers, we will continuously place priority on reducing the number of customer complaints. Most of Fujikura's products are manufactured at its domestic and overseas subsidiaries, and we cooperate with these Group companies to identify the causes of any complaints and implement measures to prevent the reoccurrence of similar problems.
Following the introduction of the in-house company system in fiscal 2013, we introduced quality-related KPIs to check and improve the quality of our products and services across the entire Group based on the common standards. Regarding the loss of money due to customer complaints (one of the KPIs), the following graph shows changes in the amount of loss per unit of sales during the past five years, with the amount in fiscal 2010 being set at 100.
Serious complaints are reported to top management, including the director in charge of quality assurance, and an ad hoc team is established to identify the causes of problems where necessary. We take these measures to minimize the damage caused to customers. We will continue to implement quality assurance activities to reduce the number of serious complaints to zero.
Measures for Product Safety
Whenever we have a "product accident" as defined in Japan's Consumer Product Safety Act, it is reported to top management, and first priority is given to implementing countermeasures for the accident. Fujikura deems it essential to ensure product safety and we are using product safety-related risk assessment tools (such as the R-Map method) and introducing product safety activities focusing on the design and manufacturing processes to prevent product accidents.
Quality Management Education and Small-Group Activities
As part of Fujikura's human resources development program, the Company provides young engineers with stratified education on quality management annually. We are now reviewing the details of quality education under the slogan "firsthand knowledge" to help employees acquire the basic and practical quality management abilities through this education. Employees engaged in R&D, who definitely need such education for their jobs, are taught statistical quality management immediately after joining the Company.
As for our small-group activities, we held Global Fujikura "KAIZEN" Presentation meetings four times a year. Thanks to the G-FPS activities that gave inspirations also to the indirect departments, in addition to presentations on conventional improvements made to manufacturing processes, a lot of presentations were given on improving office operations.
Global Fujikura "KAIZEN" Presentation
The Global Fujikura "KAIZEN" Presentation meeting is held in Japan four times a year, at which the results of G-FPS activities conducted at each of the Fujikura Group bases are presented. Before the QC circle meeting and G-FPS "KAIZEN" presentation meeting were consolidated into this meeting, overseas Fujikura Group teams were given only one presentation opportunity per year, but now they can participate in the meeting four times a year. Under the slogan "Let's go to Japan," overseas teams compete enthusiastically in the local competitions held to select who will be sent to Japan.
State of ISO9001 and others
* For information about the acquisition of ISO 14001 certification, please refer to "7-7 State of ISO 14001."
State of ISO9001 (May 2015)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Feb.2014 |
Optical Fibers & Cables
Fusion Splicer & other
Optical Devices
Others |
SGS |
JP14/062595 |
Oct.1993 |
Flexible Printed Circuit
Flat Cable
Heat Pipe
Others |
LRQA |
YKA4005217 |
Jul.2006 |
Porcelain Enamelled Steel Board, Wiring Harness |
LRQA |
YKA4003584 |
Fujikura Automotive Asia Ltd. |
Jul.1994 |
Flat Cable,others |
JQA |
JQA-0572 |
Yonezawa Electric Wire Co., Ltd. |
Oct.1996 |
Cable & Wire |
J-VAC |
JVAC-QM0712 |
DDK Ltd. |
Jul.1994 |
Electrical Connector |
JQA |
JQA-0553 |
Nishi Nippon Electric Wire & Cable Co., Ltd. |
Mar.1996 |
Cable & Wire
Optical Fibers & Cables
Others |
LRQA |
YKA0952484 |
Tohoku Fujikura Ltd. |
Sep.2014 |
Flexible Printed Circuit |
LRQA |
YKA4005217 |
May.1996 |
Sensor |
LRQA |
YKA0953949 |
Fujikura Precision Ltd. |
May.1999 |
Optical Fusion Splicers |
LRQA |
YKA0961812 |
Fujikura Components Ltd. |
Oct.1999 |
Cable Termination & Connectors
Heat Pipe
Others |
SGS |
JP10/062076 |
Numazu Copper Refining and Rolling Co., Ltd. |
Oct.2003 |
Copper wire rod |
Intertek certification Japan Ltd. |
05354-A |
Suzuki Giken Co., Ltd. |
Dec.1997 |
Optical Fibers & Cables
Others |
LRQA |
YKA0958058 |
Kyoei High Opt Co., Ltd. |
Dec.1998 |
Optical Connector
Others |
JQA |
JQA-2950 |
Aomori Fujikura Kanaya Ltd. |
Mar.1998 |
F Heater
Flexible Flat Cable |
J-VAC |
JVAC-QM0647 |
SYSCOM Ltd. |
Oct.1998 |
Optical Transmitters
Others |
RB-ISO |
RB-12090 |
FiberTech Co., Ltd. |
Feb.2005 |
Optical Transmitters |
SGS |
JP12/040314 |
Fujikura Electronics(Thailand)Ltd. |
Jun.2010 |
Electrical Components |
SGS |
TH10/4754 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4752 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4755 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4758 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4753 |
Jun.2010 |
Electrical Components |
SGS |
TH10/4756 |
May.2014 |
Electrical Components |
SGS |
TH14/7818 |
DDK(THAILAND)LTD. |
Nov.1996 |
Electrical Connector |
TUV |
04 100 960573 |
Fujikura Automotive(Thailand)Ltd. |
May.2000 |
Electrical Components, Wireing Harness for Auto |
SGS |
TH13/7005 |
Fujikura Zhuhai Co., Ltd. |
Dec.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/F |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562 |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/D |
Fujikura Changchun Ltd. |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/C |
Fujikura Automotive Guangzhou Co.,Ltd. |
Mar.2015 |
Cable & Wire |
SGS |
CN14/30530 |
Wiring Harness for Auto |
Mar.2015 |
Coil |
SGS |
CN15/30428 |
Fujikura Electronics Shanghai Ltd. |
May.2002 |
Electrical Components |
SGS |
CN02/00293 |
DDK(Shanghai) Co., Ltd. |
Apr.2006 |
Optical Components
Optical Connector
Others |
SGS |
CN06/01479 |
Shanghai Fujikura Grandway Co., Ltd. |
Nov.2011 |
Optical Components
Optical Connector
Others |
SGS |
CN11/21251 |
Fujikura Hengtong Aerial Cable System Ltd. |
Nov.2004 |
Overhead transmission wires
Others |
DNV |
2139-2005-AQ-RGC-RvA |
Nanjing Fujikura FiberHome Cable Co., Ltd. |
Feb.2013 |
Optical Fibers & Cables |
LRQA |
QAC6012849 |
Fujikura Fiber-Home Opto-Electronics Material Technology Co., Ltd. |
Oct.2014 |
Optical fiber preform |
SGS |
CN14/20668 |
Fujikura Federal Cables Sdn. Bhd. |
Oct.1994 |
Power Cables
Control Cables
Others |
SGS |
SG95/05863 |
Fujikura Fiber Optics Vietnam Ltd. |
Nov.2002 |
Optical Components |
BSI |
FM533171 |
Fujikura Electronics Vietnam Ltd. |
Mar.2009 |
Electrical Components |
DNV |
111805-2012-AQ-VNM-RvA |
DDK VIETNAM LTD. |
Sep.2011 |
Electrical Connector |
SGS |
VN11/00096 |
Fujikura Automotive Vietnam Ltd. |
May.2015 |
Wiring Harness for Auto |
DQS |
50650023 QM08 |
Fujikura(Malaysia)Sdn. Bhd. |
Apr.2010 |
Enameled wires
Others |
SIRIM QAS |
AR1400 |
Fujikura Automotive Paraguay,S.A. |
Nov.2013 |
Wiring Harness for Auto |
AENOR |
ER-0800/2013 |
State of TS16949 (May.2015)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Jul.2006 |
Porcelain Enamelled Steel Board etc |
LRQA |
YKA4003584 |
Fujikura Automotive Asia Ltd. |
Jul.2006 |
Electronics Unit for Automobile |
LRQA |
YKA 4003584/TS-A |
Wiring Harness for Auto |
YKA 4003584/TS-B |
Fujikura Automotive(Thailand)Ltd. |
Jan.2006 |
Electrical Components
Wiring Harness for Auto |
SGS |
TH13/7069 |
Fujikura Zhuhai Co., Ltd. |
Dec.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/G |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/A |
Nov.2014 |
Wiring Harness for Auto, SBR |
LRQA |
QAC6020562/E |
Fujikura Changchun Ltd. |
Nov.2014 |
Wiring Harness for Auto |
LRQA |
QAC6020562/B |
Fujikura Automotive Guangzhou Co.,Ltd. |
Mar.2015 |
Cables |
SGS |
CN09/30600.01 |
Wiring Harness for Auto |
Mar.2015 |
Coil for Auto |
SGS |
CN09/30600.02 |
Fujikura Automotive Vietnam Ltd. |
May.2015 |
Wiring Harness for Auto |
DQS |
50650023 TS09 |
Fujikura Automotive Romania, SRL Cluj |
Jan.2013 |
Wiring Harness for Auto |
BUREAU VERITAS |
155717 |
Fujikura Automotive Morocco, Tanger |
Apr.2013 |
Wiring Harness for Auto |
BUREAU VERITAS |
170816 |
Fujikura Automotive Mexico S. de R.L.. de C.V. |
Sep.2012 |
Wiring Harness for Auto |
BSI |
TS 505417 |
Fujikura Resource Muzquiz S. de R.L.. de C.V. |
Sep.2012 |
Wiring Harness for Auto |
BSI |
TS 583901 |
Fujikura Automotive Mexico Puebla, S.A. de C.V. |
Oct.2008 |
Wiring Harness for Auto |
BUREAU
VERITAS |
MEX-14182/2-TS(IATF:181042) |
Fujikura Automotive Mexico Salamanca, S.A. de C.V. |
Jul.2004 |
Wiring Harness for Auto |
BUREAU
VERITAS |
MEX-14182/1-TS(IATF:160981) |
Fujikura Automotive Romania, SRL Dej |
Dec.2013 |
Wiring Harness for Auto |
BUREAU
VERITAS |
158384 |
Fujikura Automotive Morocco, Kenitra |
Apr.2013 |
Wiring Harness for Auto |
BUREAU
VERITAS |
161767 |
Fujikura Federal Cables Sdn. Bhd. |
Mar.2013 |
Wiring Harness for Auto |
SGS |
IATF0158295
SGS
MY13/01128 |
Fujikura Automotive Paraguay, S.A. |
Nov.2013 |
Wiring Harness for Auto |
AENOR |
RA02-0023/2013(IATF:0173136) |
Fujikura Electronics(Thailand)Ltd. |
Jun.2014 |
MBSW |
TUV |
44 111 140601 |
Jul.2013 |
FPC |
SGS |
IATF0167687/TH10/4943 |
State of ISO13485 (May.2015)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Feb.2008 |
Optical Components for medical |
SGS |
JP08/040055 |
Fujikura Automotive Guangzhou Co.,Ltd. |
Jan.2013 |
Coil for medical |
SGS |
CN13/30106 |
Fujikura Automotive Asia Ltd. |
Mar.2013 |
Coil for medical |
BSI |
MD592876 |
State of ISO17025 (May.2015)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Ltd. |
Oct.2012 |
Rubber,Plastic
Iron,Nonfwrrous metals,
Ceramic |
IAJapan |
ASNITE 0065T |
Fujikura Electronics(Thailand)Ltd. |
Oct.2014 |
Electric field (Polyethylene (PE))
cadmium, Lead, Chromium,Mercury
|
TISI |
14T097/0179 |
State of OHSAS18001 (May.2015)
Company |
Date Acquired |
Product |
Certifying Body |
Registration number |
Fujikura Automotive Romania, S.R.L. Cluj |
Feb.2013 |
Manufacture of electrical wire harness for the motor and automotive industry |
AERO Q |
Nr. 533 S |
Fujikura Automotive Romania, S.R.L. Cluj Dej |
Feb.2013 |
Manufacture of electrical wire harness for the motor and automotive industry |
AERO Q |
Nr. 522 S |
Fujikura Hengtong Aerial Cable System Ltd. |
Nov.2008 |
|
BTCC |
04811S10041R1M |
Fujikura Zhuhai Co., Ltd. |
Jul.2013 |
Wiring Harness for Auto,Parts,SBR |
BV |
OH1306GZ |